Refund Policy

We want you to be happy with Vistrane. This policy explains how cancellations and refunds work for paid subscriptions.

Free trial

Eligible plans include a free trial. You will not be charged during the trial, and you can cancel any time before it ends to avoid being billed.

Cancellations

You can cancel your subscription at any time from your account settings. Your plan stays active until the end of the current billing period, and it will not renew after that.

Refunds

• Monthly plans are generally non-refundable for the current period once billed, but you keep access until the period ends.
• If you were charged in error, or something went wrong on our side, email us within 14 days and we will make it right — typically a full refund of the affected charge.
• Refunds are issued to your original payment method via Stripe.

How to request a refund

Email support@vistrane.com from the address on your account with your request and the reason. We aim to respond within a few business days.